Service Delivery Analyst Remote Permanent £45,000 - £50,000 Network IT a looking for a Service Delivery Analyst for one of our clients. This role is a remote based role. The role is to join a flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience on experience of working in a SOC that enjoys engaging with clients and customers
Key Responsibilities- Previous experience working in a SOC Team or Service Operations Centre
- Have experience of working in a customer facing role.
- Have experience of presenting regularly to clients
- Knowledge of tools, processes, KPIs, detection engineering, tuning
- Knowledge of SOC tooling, SIEM, EDR (Sentinel, CrowdStrike, Defender for Endpoint)
- Understanding of Common Threats
- Ability to confidently talk about tickets
- Confident explaining tech to non-tech individuals
- Exposure to an ITSM - preferably Jira
- Previous experience generating customer facing reports
- Excellent communication - written and face-to-face
- Possess a pleasant manner with the ability to build a rapport with people at all levels.
A full JD is available upon request