Senior Infrastructure Engineer (Microsoft)
Salary: £47,000 to £55,000
What you’ll be doing: Join our dynamic Service Operations team as a Senior Infrastructure Engineer specialising in Microsoft technologies. Take ownership of Microsoft areas, including M365, and act as an escalation point. Your role involves troubleshooting, mentoring, and participating in projects, contributing to our team's success. Based at our Shrivenham site, occasional travel may be required.
Your Responsibilities:

• Technical lead for specific technologies, offering mentorship and expertise.
• Troubleshoot various technologies across the stack – server OS, networks, storage.
• Escalation point for day-to-day support issues.
• Participate in the transition of new products and services.
• Investigate opportunities for efficiency and effectiveness improvements.
• Represent the team in technical calls and Change boards.
• Resolve reported faults within SLAs.
• Ensure accurate recording of actions in management toolsets.
• Review and coordinate customer-facing reports.
• Develop capacity guidelines and monitoring for storage infrastructure.
• Provide capacity and performance forecasting and reports.
• Deploy standard and complex changes to customers’ infrastructures.
• Develop technical procedures for team-wide use.

Essential Skills:

• Microsoft Cloud solutions (Azure AD, M365)
• Windows Server infrastructure administration
• Active Directory and Group Policy administration
• Implementation, management, and support for cross-data centre Microsoft solutions
• Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Security and hardening of Microsoft operating systems
• VMware ESX and vCenter in a clustered environment
• Working knowledge of monitoring tools (e.g., SolarWinds, Nagios)
• Mentoring experience
• Participation in a project or transition environment
• Working in secure environments
• Ability to hold Security Clearance at a minimum of SC level

Desirable Experience:

• Storage technologies (Dell EMC VNX, Unity)
• Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain)
• Linux OS support (RHEL6 onwards or CentOS/Rocky/Alma/Oracle equivalents)
• Containerisation tools (Docker/OpenShift/Kubernetes)
• Secure managed WLAN (e.g., Aruba, Meraki)
• Database technologies (MSSQL, MySQL)
• IT Service Management toolsets
• Security assurance products (device control, antivirus solutions, MDM)

What’s in it for you? Join a growing company with exciting customers and partners. Enjoy benefits like 32 working days holiday, subsidised Health Care Scheme, Government Pension Scheme with matching contributions up to 10%, Perkbox employee incentive Scheme, Annual Professional and Training Development plan, Hybrid/Flexible working, Recommend a friend scheme paying up to £1500, Onsite parking, and Cycle to work Scheme.