1st Line Support


£25,000 - £28,000 Per Annum

Full Time


Welwyn Garden City, Hertfordshire


Posted 16 days ago

Expires In 11 Days

Job Description
location: Welwyn Garden City
Salary: £28,000
Job Title: 1st Line Support Engineer
Location: Welwyn Garden City (3 days in the office, 2 days remote)
Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 1st Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions.

  • Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments.
  • Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controller
  • O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations.
  • Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly.

  • Proven experience in 1st Line Support roles.
  • Strong expertise in Hyper-V and VMware technologies.
  • In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
  • Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange.
  • Excellent troubleshooting and problem-solving skills.
  • Effective communication skills for providing top-notch client support.
  • Ability to work collaboratively and independently.
  • Flexible to work 3 days in the office and 2 days remotely.

Owen Kent


Division 809

Network IT Birmingham

13 Bennetts Hill


West Midlands

B2 5RS

0121 230 9111

View Branch Details

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